Our Service Knows No Bounds
Premium Concierge Travel from Saffara Luxury Travel
When you entrust your entire journey to Saffara, our service extends far beyond making reservations. From itinerary design and visa-support documentation to flight check-in, hotel coordination, special requests and on-trip assistance, we take care of the details that make luxury travel truly seamless. Every detail is handled discreetly and with care.
And this is just the beginning. Here's how we take care of you:
1. Premium Airport & Arrival Concierge Services. We provide a complimentary executive vehicle to and from Jomo Kenyatta International Airport (JKIA), within Nairobi and its environs, for clients travelling on Business Class booked through Saffara.
2. Premium Airport Concierge in Lagos and Abuja. We arrange a seamless premium airport experience, including meet-and-greet, fast-track assistance, immigration and airport formalities, and visa application support, for clients travelling on Business Class booked through Saffara.
3. Premium Arrival Concierge for International Visitors to Africa. For our international visitors travelling into Africa, we arrange the same premium airport concierge services, including meet-and-greet, fast-track assistance, and assistance with immigration and airport formalities, for clients travelling on Business Class booked through Saffara.
4. We Create your trip itinerary. This will be a comprehensive itinerary covering proposed flights, accommodation, destination recommendations, routing, and travel advice for your review. No bookings will have been made at this stage.
5. Prepare provisional flight and hotel reservations to support your visa application (if any) and interview process.
6. Prepare your travel insurance where required (payable) to support your visa application and interview process.
7. Once your visa is approved, we shall have a 30-minute Zoom/face-to-face consultation to review and finalize all trip arrangements with you
8. If you give us the go-ahead approval, we shall then make all the necessary reservations for your trip and provide payment instructions together with the booking deadlines. Please note that flight and hotel prices are dynamic, and we cannot guarantee the same pricing beyond the payment deadline provided.
9. We will continue to monitor your reservations and booking deadlines to ensure that arrangements remain secured pending payment.
10. Once payment is received, we shall secure all bookings and provide you with your final travel documents and confirmations.
When you book the entire trip with us:
11. We will check in with the hotel reception or concierge to inform them of your arrival.
12. We shall confirm that your room preferences, meal preferences, and any special requests have been noted and arranged where possible.
13. We will coordinate with your drivers and transfer providers regarding your arrival and departure arrangements where these services have been booked with us.
14. We shall check you in for your departure and return flights (where online check-in is available) and send your e-boarding passes directly to you.
15. We will input all required airline traveler information on your behalf, including frequent flyer details, emergency contact information, and other airline requirements.
16. We shall create a frequent flyer number for you if you don’t already have one, where applicable, and ensure your membership details are added to your bookings so that you can earn eligible miles and enjoy the benefits available such as flight and hotel room upgrades.
17. We will request your preferred seats on all flights where seat selection is available.
18. We shall notify the airline of any meal preferences, allergies, medical dietary requirements, mobility assistance requirements, or other special requests, and follow up as necessary.
19. We will monitor any significant flight schedule changes, prior to departure and advise you accordingly.
20. We shall provide Concierge-Level Assistance. We remain on standby throughout your journey to offer swift support for any travel-related needs.
Other services
Exclusive offers, tailored for those who seek elegance and finesse in every journey.
Saffara is redefining business travel by managing corporate journeys with expertise and exceptional service.
Update in progress...
We have a student travel program for clients who want their children to spend school holidays on meaningful, enriching experiences.
Saffara’s VIP Executive Travel puts your preferences first, tailoring every detail from private charters to bespoke concierge services.
Read our regular article in the East Africa newspaper titled "The Frequent Flyer" here